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What is the shipping policy?

Enjoy free shipping and returns.

We ship to all US states from our logistics hubs in New York and Atlanta. We do not ship to APOs and FPOs. Please contact us for international shipments.

Orders typically take 1-3 business days to process at our distribution center before shipping out. Tracking information will be provided on your shipping confirmation email once the order has shipped.

We ship within the US with UPS and USPS, and internationally with DHL Express. It usually takes 1 to 5 working days for delivery within the US after the packages leaving our logistics centers. International delivery times will be confirmed individually. Please note that due to Covid 19 some shipments can take longer than usual.  

What is the refund policy?

We have a 30-day return policy, which means that you can try our pedal systems for 30 days. In case you are not 100% convinced, you have 30 days after receiving your item to request a return.

To be eligible for a return, you need to return the products completely, incl. accessories. If possible, return in its original packaging. You’ll also need the receipt or proof of purchase. Usually, we can match your name and email address to identify your order and accept that as proof of purchase. In some cases, we may need more information. To start a return, you can contact us at
teamusa@bythlon.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at
teamusa@bythlon.com.

How does the system work? Is it magnetic?

No. There are no magnetics, no clips, no locks. We use a formfitting connection to keep the cleat plate engaged with the pedal. The cleat plate has protruding arc-shaped cleats that fit into the pedal body’s matching recesses. The arc shape helps you as well by guiding the cleat into position when stepping in. Once stepped in, the cleats are engaged with the pedal and secure you in the horizontal pane. You can’t slip off the pedal anymore. Most important, the Bythlon system never locks you in vertically, you can step out any time. Bythlon combines the performance aspect of using bikes shoes with the safety of a flat pedal, you will never get stuck.

My friends tell me I should not only push-down on my pedal but as well to pull-up. How can I do this with the Bythlon pedal?

The Bythlon Pedal does not lock you in. You can pull out any time without having to unlock or overcoming any spring resistance. Therefore, you can't 'pull' the pedal up. We designed it this way since there is vast evidence from scientific studies and field data that nobody is pulling, not even the professional riders. The idea of having power in the upstroke is a myth.

What tools do I need to mount the cleats and pedals?

You will need a 3 mm and 6 mm Allen key, also known as hexagonal tools, or hex. You will find them most likely with your Bike Multi-Tool. If you do not own a multi-tool yet, get one. It is part of the essentials to take along every ride. If you want to replace existing pedals or cleats, you may need additional tools like a 15 mm wrench or different size Allen key. While you can install the cleats and pedals yourself, we love bike stores and suggest taking your Bythlon Pedal there.

What is the weight and size?

One pedal weights 5 ounces (144 grams) and the cleat plates weights 1.5 ounces (43 grams). The pedal's width is 3.5 inches (89 mm), length 3.2 inches (84 mm). The total axle length is 3.5 inches (89 mm), the axle part that protrudes the crank is 3 inch (77 mm) long. The pedal's center distance to the crank is 2 inches (52 mm).

Should I order spare cleats?

Yes, we recommend ordering additional sets of cleats not only for extra bike shoes but as well to replace cleats that are wearing off over time eventually. Bythlon cleats are made through a patented two material production process with exceptionally durable materials for the cleats' top but same as every cleat or every sole they will have wear and tear, especially from walking on hard ground.

Is the Bythlon pedal system compatible with systems from Shimano, Look, or KEO?

No, the patent-pending Bythlon technology is proprietary. You can't use another system's cleat or pedal.

What bike shoe shall I get to use with the Bythlon pedal?

The Bythlon system works with every road bike shoe that has the standard three threaded holes in the soles that work with Shimano SPD-L, Look, Keo, and others. Bike shoes are generally divided into two groups. One is for road bikes and has a triangle configuration of three threaded holes that are used to mount the cleat on the sole. The cleat protrudes the sole. The other one is made for mountain bikes and has two recessed threaded holes. A mountain-bike cleat can be mounted recessed, which makes it a bit easier to walk.

Where is the Bythlon pedal made?

It is made in Taichung, Taiwan, where most of the world's high-end bike components are produced. It is designed by Bythlon's German development team and manufactured by a renowned original design manufacturer with many years of experience producing pedal systems.

What materials are used?

The pedal body is made of a lightweight polyamide (PA) glass fiber compound. The axle is made of durable Chromium Molybdenum (Cr-Mo) Steel. The cleat plate is made of two materials: The cleat plate body is made of fiberglass and the tips of the cleats are using Thermoplastic Polyurethane (TPU) to prevent sliding on smooth surfaces.

Do you have cleats for a fixed configuration?

We found that the vast majority of riders prefer a floating configuration that allows a few degrees of freedom for the feet to tilt when biking. They find that this releases stress from the knee and hip joint. Therefore we currently do not offer cleats for a fixed configuration.

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