Last updated: July 17, 2025
Returns & Exchanges
We want you to feel completely confident with your Bythlon pedals. If for any reason you're not 100% convinced, you can return your pedal system within 30 days of delivery for a full refund.
Get connected:
Note: Please allow 24/48 hours for one of our team members to respond to your inquiry - we're real humans building this company!
Our customer service hours are 8:30 AM – 5:30 PM EST, Monday – Friday.
Return Process
01
Email us at teamusa@bythlon.com to request a return authorization before sending your item back. Please include your order number, the product you're returning, and the reason for your return in your email.
02
Once your return is approved, we’ll send you a prepaid return shipping label along with step-by-step instructions. Please do not send items back without receiving authorization first.
03
After we receive and inspect the returned item, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method.
Important notes:
→ Returns must be requested within 30 days of the delivery date.
→ Products must be returned complete with all accessories, preferably in the original packaging.
→ Only products purchased directly from our website are eligible for return.
→ Spare Cleat Sets ordered separately are non-returnable.
→ Non-returnable items include marketing samples, custom or personalized items.
→ Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.